As Vice President of Client Services, Jen leads client delivery by Lighthouse’s industry-leading project management team. She is responsible for ensuring that the Client Services team fosters strong, collaborative relationships with our clients, managing client satisfaction and delivering beyond expectations. Jen’s Client Services team works directly with Lighthouse’s clients to deliver client work on strategy, on time and within budget creating a best-in-class project management experience.
Jen has 17 years of experience as a Client Services leader in ediscovery. She has personally managed and led hundreds of large-scale ediscovery projects across diverse industries and including complex litigation, government and internal investigations, and corporate mergers and acquisitions. Jen has managed Client Services, Consulting, and Technical teams who are dedicated to providing outstanding service to corporate and law firm clients. Prior to joining Lighthouse, Jen’s career included positions as Managing Director at Discovia (2014-2017) and Vice President of Solutions and Services at Applied Discovery (2004-2014).
Jen received her Bachelor of Arts in Political Science and Sociology from the University of Washington and her Juris Doctor from Seattle University School of Law. She is an active member of the Washington State Bar Association.
Lighthouse’s Illuminating eDiscovery Blog features thought leadership pieces ranging from simple tips and tricks and industry event takeaways, to case law changes and ediscovery standards. These pieces are developed by technology and legal experts and focused on providing readers with practical tips that they can put in place in their professional lives.