Vice President of Client Services

As Vice President of Client Services, Jen leads client delivery by Lighthouse’s industry-leading project management team. She is responsible for ensuring that the Client Services team fosters strong, collaborative relationships with our clients, managing client satisfaction and delivering beyond expectations. Jen’s Client Services team works directly with Lighthouse’s clients to deliver client work on strategy, on time and within budget creating a best-in-class project management experience.

Jen has 17 years of experience as a Client Services leader in ediscovery. She has personally managed and led hundreds of large-scale ediscovery projects across diverse industries and including complex litigation, government and internal investigations, and corporate mergers and acquisitions. Jen has managed Client Services, Consulting, and Technical teams who are dedicated to providing outstanding service to corporate and law firm clients. Prior to joining Lighthouse, Jen’s career included positions as Managing Director at Discovia (2014-2017) and Vice President of Solutions and Services at Applied Discovery (2004-2014).

Jen received her Bachelor of Arts in Political Science and Sociology from the University of Washington and her Juris Doctor from Seattle University School of Law. She is an active member of the Washington State Bar Association.

Best Practices for Leading Remote Workforces in eDiscovery

Published Thu, April 23, 2020 by Jen Phillips Karosich

Watch it on demand by clicking here.

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